Nemours Children’s Health System App

New app demo video.

 

Asthma demo video.

 

I worked for a non-profit children’s health system, focusing on an app that navigates the patient healthcare experience.

 

SCOPE

I worked as the Senior User Interface and User Experience Designer on this project. I lead the App Design Team, which consists of myself and another designer. I created and presented design to the development team, design directors, and leadership.

 

PROBLEM

How do we improve the digital healthcare experience and the medical outcomes for our patients? How do we make it easier for patients to communicate with their care teams? How do we create a compelling design that gives the patient families the right information at the right time?

 

METHODOLOGY

Research with users and use human-centered design practices. Design in sprints in conjunction with an agile development team. Usability test to create the best experience possible. Perform exploratory generative research with our patients and families to discover their needs, goals, wants mapped to their patient journey. Collaborate with doctors and nurses to discover how we can help them serve their patients. 

 

RESULTS

We average a 4.9 on the iOS and Android App Stores. So far we have received feedback from our patients that our tool makes navigating their healthcare much easier.

We also heard from a cardiologist that a cardiac video a parent uploaded alerted the cardiologist of a surgery incision infection and the family was able to come into the hospital and get it treated right away. We are currently in MVP and are working on integrating more features. The app is available to hundreds of thousands of Nemours patients on the Apple App Store and Google Play Store.

 

LINKS

Web App

View on the App Store

View on the Play Store